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When you’re scrambling to save face after a disaster, remind your leaders to demonstrate these five behaviors.
3/7/2014 6:05:00 AM
Still in the wake of the massive data breach that hit the retail chain over the holidays, the company will be ‘elevating the role’ of chief information officer.
3/6/2014 6:08:00 AM
A lawsuit claims Modell’s boss wore a disguise and pretended to work for Dick’s. Neither company is saying much to indicate whether the claims are valid.
3/4/2014 6:11:00 AM
Your employees can undermine your best online marketing efforts if they are careless. Try setting these guidelines to steer clear of needless missteps.
3/4/2014 6:02:00 AM
The airline says the practice of offering discounted fares to people flying to a family member's funeral is outdated, but quite a few Facebook users called the company heartless.
2/28/2014 6:09:00 AM
Keep your social media posts on the right side of the law with help from this April webinar.
2/27/2014 6:00:00 AM
Kelly Blazek, one of the International Association of Business Communicators' communicators of the year last year, pulled no punches with people seeking to join her Cleveland-area job list.
2/26/2014 6:14:00 AM
Experts from Domino's Pizza, Whole Foods Market, American Red Cross and more will share their best pitching, measurement and content tips at this April conference.
2/24/2014 6:00:00 AM
NYU Langone Medical Center's communications and social media staff learned a lot from Hurricane Sandy, namely, to have a set plan, backups, and more backups.
2/14/2014 6:05:00 AM
Deflecting blame doesn't cut it. Neither does, 'I'm sorry if you anyone was offended.' And words mean little without restorative actions. Give your mea culpa real meaning.
2/6/2014 6:07:00 AM
Yahoo announced Friday morning that a number of Yahoo Mail accounts have been compromised, while GoDaddy admitted some culpability in a plot to steal a Twitter handle.
1/31/2014 6:05:19 AM
In the rush for interviews after the State of the Union address, the lawmaker made it abundantly clear to the reporter that he didn't want to talk about a campaign finance investigation. (Updated)
1/29/2014 6:12:00 AM
Trying to cope with an emergency? Take a lesson from the Boston Police response to the marathon bombing. Be prepared. And kick those politicians off the stage.
1/27/2014 6:07:00 AM
The father of a girl killed in a car crash received a mailer from Office Max addressed to "Mike Seay, Daughter Killed in Car Crash." Its crisis communications response leaves a lot to be desired.
1/22/2014 6:08:00 AM
The website 24/7 Wall St. points to ongoing criticism of the fast-food chain’s labor practices to explain why the company has rocketed up the list.
1/15/2014 6:05:00 AM