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When disaster hits, both the media and the public hit the Web.
5/24/2013 5:06:00 AM
No money for travel or training? We've got the solution for you and your entire comms team.
5/24/2013 5:03:00 AM
Of 29 bars officials in New Jersey raided Wednesday for allegedly putting lower-quality liquor in high-end bottles, 13 were T.G.I. Friday’s locations. Folks took to Facebook to let the restaurant chain have it.
5/23/2013 5:05:58 AM
The fan-created annual tribute has garnered 40,000 Facebook ‘likes,’ but the maker of Nutella took legal action to stop it. Then it reversed itself. Did the company turn great publicity into irreversible damage?
5/23/2013 5:05:00 AM
After the latest in a string of devastating storms slammed Oklahoma Monday afternoon, relief agencies and government officials took to the Web to provide news and opportunities to help.
5/21/2013 5:10:12 AM
Consumers care about the positions company leaders take on the big issues of the day, but the fallout from taking a controversial stand usually blows over, a new study found.
5/21/2013 5:07:00 AM
Activist Greg Karber's video urging the public to donate their Abercrombie clothes to the homeless has gone viral quickly, following reports that A&F would rather burn damaged items than clothe the needy.
5/17/2013 5:03:00 AM
The owners of a restaurant that recently appeared on ‘Kitchen Nightmares’ responded to some online critics with an astonishing stream of invective. UPDATE
5/16/2013 5:03:00 AM
A crisis communication professional offers the federal tax agency four dire steps to take if it holds any hope of mending its already tainted image.
5/15/2013 5:08:58 AM
The Department of Justice gathered a wide swath of call records from the office phones of as many as 100 Associated Press reporters and the personal phones of some others, and the AP is steaming mad about it.
5/14/2013 5:09:45 AM
Five reasons why deliberately roiling negative emotion will work against your brand or organization in the long run.
5/10/2013 5:07:00 AM
In the current communications environment, a crisis isn't something to avoid. It's an inevitability, says Burson-Marsteller's chief global digital strategist. He offered some wisdom on how to deal with that.
5/8/2013 5:09:00 AM
When the spit hits the fan, speed and contrition are crucial, but don't forget about location, location, location.
5/7/2013 5:08:00 AM
The New Jersey governor killed an arachnid while speaking to school children in his office, prompting the animal-rights organization to sound off.
5/6/2013 5:09:50 AM
The retailer released a new ad apologizing for last year's rebranding campaign, which flopped. Will publicizing its screw up elicit goodwill?
5/6/2013 5:02:00 AM