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Zappos CEO reveals what keeps employees so happy

You shouldn't emulate Zappos' values, but should create a culture centered around a higher purpose than profits, according to Zappos CEO Tony Hsieh.
By Matt Wilson | Posted: October 26, 2011
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A company's internal culture and external brand are simply two sides of the same coin, according to Tony Hsieh, CEO of online clothing retailer Zappos. The brand is just "a lagging indicator of the culture," he told an audience at Ragan Communications' conference at Southwest Airlines headquarters this month. That's why Zappos' No. 1 priority is building and maintaining a strong culture, even to the point of interviewing prospective employees twice: once f read more...

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