Google is 'atrociously optimized' for SEO, but great for customers
Be like Google and focus on meeting your customers' needs than stuffing your site with keywords and useless content.
If Google wanted to get found on Google, would it have the homepage it has? No. It would have a homepage with lots of content on it. This content would
repeat keywords such as "search engine." For example, a classic search optimization engine (SEO) statement would be. "Search with our search engine. We are
the best search engine to help you search."
The above is clever SEO but dumb content. Variants of this dumb content are being produced by a great many sites in order to "get found."
Let's get back to Google. Today I searched for "search engine" on Google.
The first result was for Wikipedia, then came Dogpile, searchengine.ie, DuckDuckGo, Bing, etc. The Google search engine didn't appear until the third page
of results, which means it might as well be sitting on top of Mount Everest from an SEO perspective.
The Google homepage is absolutely atrociously optimized for search engines, but tremendously well optimized for people who search. Google's design is
focused on what the customer wants to do, which is to search and find stuff. Google is not focused on getting itself found but on helping customers find.
Strangely, many websites don't have that focus. What needs do you satisfy? How well do you satisfy them? These are vital questions to answer.
Yes, it's important to get found. But what happens after you get found is crucial. From a customer's point of view, finding a particular website is just
the first step in completing a task.
Google wasn't always popular. Once upon a time it was an unknown website run by two students. Its strategy to get found was based on being useful. That's
by far the best philosophy. Let's focus much more on helping people be successful once they get to our website.
That may mean doing the opposite of what many SEO tacticians tell us to do.
There's no point in bringing lots of people to your website if they are going to feel frustrated and annoyed when they get there. You must focus on helping
them do what they need to do as quickly as possible. That often means reducing pages and then stripping as much content as possible out of the pages that
remain in order to simplify them.
I have seen many examples of a jump in sales, drop in support calls, and significant rise in customer satisfaction after 80 percent of content got deleted
from a site.
Gerry McGovern is the founder and CEO of
email newsletter. Contact Gerry at
Of course, it's not always about removal. I have worked with websites where they didn't have enough content in particular areas. The larger point is that
we should not focus on the content itself. If Google did that, it would have a content rich homepage that would be terrible to use. And if that were the
case, we wouldn't be talking about Google because nobody would be using it.
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