Delta agent or impostor? Reddit exchange puts airline in hot seat

A commenter on the Internet complaining on Reddit about an airline messily repacking a bag isn't uncommon, but someone claiming to be a representative of the airline chiming in to lay down the law? That's pretty unusual, especially when you consider how raw the remarks—offered by someone claiming to be a Delta Airlines agent—really are. "People get pissed off when their luggage gets busted up," a poster with the username Chaos_Vermillion, who claimed to be read more...