HP's Ambassador Program brings new trust between managers, workers
At the Image and Printing Group (IPG) of Hewlett-Packard, social media have created a new openness and immediacy.
Fifteen months ago, Ragan’s Steve Crescenzo interviewed Caron Kushner, head of the Ambassador Program for Hewlett-Packard’s Image and Printing Group. They talked about the success of a program that asks ordinary workers to frequently act as managers. The Ambassador Program at HP had begun two years earlier, in 2005, in the midst of big change at the West Coast computer giant. The basic idea of the Ambassador Program: Each of 800 employee ambas read more...
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