10 steps to improve your intranet

Get to know your colleagues, obsess over design, prioritize brevity and take your time crafting a network that will benefit people.

The goal here is to empower you with all the tools you need to build a better intranet. Consider these 10 ideas to create a thriving hub:

1. Know your neighbor.

Most leaders would confidently say they know their employees and colleagues, until you ask specific questions such as:

Asking these sorts of questions can shed light on how users work and what experience they might have navigating certain technologies. Building a successful intranet is less about technology and more about change.

It’s often about getting users to do things differently, which is why it’s crucial to get to know your colleagues. Find out what they need, what frustrates them and how they like to work.

Here’s an idea to get you started: Reach out to the youngest employees in your company, and ask them what changes they’d like to see. What’s broken? If they had their way, how would things be done? Rest assured, they’ll tell you.

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