Here’s a breakdown of the report’s important findings:
1. Only 42 percent of active Facebook users agree that marketers should interpret “like” to mean they are a fan or advocate of the company.
I have had plenty of conversations with Jay Baer about this phenomenon. Actually, he is the one that clued me into the true value of the Facebook like. Technically… it means squat. It is easy to take the mouse and click the “like” button. In the words of Jay—”It takes 2 seconds to click the “Like” how can that action be valued as brand loyalty?” It’s true.
2. 93 percent of Facebook users engage in some form of “like” behavior at least monthly.
The most common of the “likes” are posts by friends. This is extremely important in relation to the brand advocacy of your social media campaign.
3. 74 percent “like” something posted by a friend on Facebook.
4. 52 percent click a Facebook “like” button on another site (news site, blog, website).
I hope we all know why this is important! Facebook makes it extremely easy to integrate their tools within your website. Do it. Seriously, do it.
5. 44 percent “Like” something posted by a company on Facebook.
6. 45 percent “Like” a company Facebook page.
7. For most of the survey respondents a “like” was a great way to express approval for a specific piece of content.
This action is casual and doesn’t require any real thought or consideration. How much value should you place on something so… casual?
8. Younger consumers (aged 15-24) tend to use “like” for purposes of self-expression and public endorsement of a brand.
Accessing deals in order to “like” a Facebook page is not the main driver for the younger generation. However, customized content and insider information is.
9. Consumers aged 25 and older are more likely to expect something of value in exchange for their “like.”
Remember, statistics and trends are only valuable if you understand your consumer base. You may have younger, older, or middle (of the road) people wanting value for their like. It is more dependent on what the individual wants… not what the statistic tells you.
10. Consumers tend to view a “like” as a way of bookmarking content and sharing information with friends—not a form of consent for marketing.
This is a huge shift in the way people think in regards to permission based marketing. We are thinking email marketing instead of Facebook marketing. In email marketing, if you subscribe to an email… the assumption is… that you are wanting to receive content from that brand. This is not the case in the world of the Facebook “like.”
11. 69 percent of 65 or older Facebook users have never liked a Facebook page.
12. 30 percent of 35-44 year old Facebook users have liked 11 or more Facebook pages.
13. Frequent brand-likers also express a greater expectation of having the company’s name appear in their profile, sharing brand information with friends, and interacting with the brand.
14. 46 percent of Facebook users indicate that a “like” means that they “sometimes” are giving a brand permission to contact them.
15. 56 percent of respondents indicated that marketers should not access even public profile information after the “like” a company on Facebook.
Users aged 25-34 are most comfortable allowing marketers to access their information. Not surprisingly, users aged 45 and older are opposed. 70percent said that marketers should not access their public information.
This is more of a generational issue than anything else. However, it is important to understand the differences between individuals when it comes to their willingness to give you information.
A version of this post originally ran on KyleLacy.com.