3 crisis lessons from TripAdvisor’s deleted review accusations

Several users have claimed the site scrubbed negative comments that detailed accounts of rape and sexual assault, and circulating headlines are fanning the backlash’s flames.

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Submitting TripAdvisor reviews might come with a caveat.

On Wednesday, the Milwaukee Journal Sentinel published a story in which several people alleged that the travel site deleted their reviews of resorts in Mexico for not following its “family-friendly” guidelines.

The reviews warned travelers to beware of rape and sexual assault.

Milwaukee Journal Sentinel reported that in July, a woman asked a question on TripAdvisor about whether a specific resort area in Mexico was safe for her and her husband’s upcoming vacation. “Twenty-four of the comments encouraged the couple not to worry,” the Journal Sentinel reported. However, 27 comments had been removed because they were deemed “inappropriate” or “off-topic.”

International Business Times reported:

The investigative piece mentioned the case of Kristie Love, a woman from Dallas, Texas, who claimed to have been raped by a security guard at a resort in Playa del Carmen in 2010. She wrote about the incident on TripAdvisor but her post was deleted soon after.

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