These questions can be applied to the proper handling of client-agency situations as well. Can you read the signs of a faltering relationship? Do you know which situations can be addressed in a call or which demand the “personal touch”? It may take some finessing, but the better able you are to read between the lines of an email or understand the subtext of a conversation, the better decisions you will make. As Jerry once astutely observed, “The fabric of society is very complex.”
What goes around comes around. On the show, the characters extend themselves to help others fairly grudgingly, or they ignore the needs of anyone outside their own world, though in a hilarious way. Anyone remember George knocking down an older lady in a walker to escape a house fire? Or Kramer, Jerry, and Elaine trying to force-feed cookies to an unconscious man? The characters repeatedly live up to our low expectations of them, and in the end, they pay the price. The same is true in the business world. A good turn may come back to you years later, but a burned bridge can haunt your career forever.