Crisis Management 5 steps you must take to ensure successful crisis management Preparation is essential, of course, but staying on top of changes in personnel is every bit as important. By Heidi CohenDec. 2, 2010 SHARE To read the full story, log in. Become a Ragan Insider member to read this article and all other archived content. Sign up today Already a member? Log in here. Learn more about Ragan Insider.