7 social media tricks you might not know

Community management sometimes seems to require three heads and eight arms. There are, however, automated (or at least easy) functions on the various platforms to keep the mayhem to a minimum.

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(Editor’s note: This was one of the top viewed stories of 2014. We’re rerunning it as part of a look back at the articles that captivated our readers the most.)

As social media community manager, I’m on social media daily.

Over the years, I’ve built up a wealth of little tricks. They’re not complicated, and they can help you enhance your business’s social media presence, improve your engagement rate, and reach new customers.

Here are seven tricks to try:

1. Show off positive customer feedback on Facebook

Did you know that 35 percent of comments on Facebook pages are compliments?

Unfortunately, when a fan comments on your page, it often becomes hidden under Recent Posts by Others. Luckily, there is a trick for featuring positive fan comments on your main timeline.

Follow these simple steps:

1. Access your Activity Log by visiting Facebook.com/YourUserName/allactivity and click on Posts by Others on the left-hand side of the Activity Log.

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