When managing employees, sometimes your patience is tested by a lack of motivation, a resistance to what you’re asking or one or more ‘problem’ workers. And just because you’re the boss does not mean you’re perfect. Sometimes we all say things we regret later.
But, unlike the average worker, it’s incumbent upon the boss to keep his nose clean when it comes to verbal communication. You don’t have the luxury of saying something off the cuff when you’re frustrated. The last thing you want is for your verbal missteps to demotivate your staff, causing even bigger problems for your organization.
Here are seven phrases to especially avoid, especially in the heat of the moment. An instant reactive comment can cause reputational damage and destroy any trust your employees have in you, which can take a lifetime to repair.
“I’m the boss. Do as I say.” We’re all adults here. You can’t expect that your employees will take to your hypocrisy. If you are setting different standards for your employees than you have for yourself, you can’t expect that they will respect what you ask them to do.
Related: When It’s Appropriate to Micromanage