Amid crisis, bank equips front-line employees with answers A new intranet section helps First Citizens Bank educate its front-line employees so they can allay customers’ fears. By Michael SebastianNov. 14, 2008 SHARE To read the full story, log in. Become a Ragan Insider member to read this article and all other archived content. Sign up today Already a member? Log in here. Learn more about Ragan Insider.