Best Digital PR Campaign

Clorox reaches new audience via social media, increases sales

The “Bleach it Away” campaign not only stemmed declining sales, but increased talk of Clorox Bleach online by 40 percent. PR Daily’s 2012 Digital PR and Social Media Awards were presented by Synaptic Digital. Learn more about Synaptic Digital here (pdf).

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Clorox Bleach has been on the shelves for 100 years. The problem: It was collecting dust. 

Those in charge of buying bleach were aging, and the company had to find a way to reach a younger generation of buyers who didn’t see how bleach was relevant to their lives.

Clorox teamed with PR firm Ketchum to go after its target audience of young parents who are active online. 

The resulting “Bleach it Away” campaign infused Clorox Bleach into existing conversations on Twitter, online forums, Facebook, blogs, and newsletters. The campaign also enlisted 11 digital influencers who shared their bleachable moments with its audience, and encouraged readers to do the same.

The campaign definitely deserves top honors in the Best Digital PR Campaign category of PR Daily’s Digital PR & Social Media Awards.

What are your ‘bleachable moments’? 

Fortunately for Clorox, young parents are active online, talking about everyday extreme moments—poopy diapers, anyone? The PR team coined those situations “bleachable moments.” 

They discovered that poop, pee, and puke—stains that Clorox Bleach can remove—were prevalent topics of conversation among young parents. However, cleanup solutions were rarely discussed. 

The PR team seized that opportunity and jumped into discussions that were happening on social media, encouraging parents to share stories and cleaning solutions on BleachItAway.com

There were games and contests (with rewards) to incentivize moms and dads to engage with Clorox online, including a contest in which Clorox’s Facebook fans voted for the most “bleachable moment.” 
Ketchum also reached out to 11 digital influencers whom its audience trusts to spread messages about Clorox to their online fans through blog posts, Twitter/Facebook contests, viral videos, and more. 
For instance, Bethenny Frankel was paired with high-profile mom bloggers (including Alice Bradley, one of Babble’s Top 50 Mom Blogs) to create a series of online videos highlighting personal messy moment experiences.

Influencers shared their stories with Clorox and encouraged their fans to do the same in return for prizes and tips on how to clean up stains. Influencer categories included beauty/fashion, home improvement, pets, newly responsible, food/nutrition, DIY, and mom bloggers.

It’s all in the numbers

The “Bleach it Away” campaign surpassed its traditional and social media goals. It secured program coverage through print, broadcast, radio, and online placements, including The New York Times Media Decoder blog, SiriusXM, Woman’s World, and MommyCast.

Through more than 83 million media impressions—including nearly 13 million social media impressions, 2,500 #BleachItAway hashtag mentions, 35 influencer blog posts, and 21,670 stories shared—“Bleach it Away” shifted the household mess online conversation and increased Clorox Bleach’s digital engagement. 

Other numbers:

 A 38 percent increase in Clorox Bleach online conversation
 A 131 percent increase in Clorox Bleach and mess correlations online; Clorox now owns more than 70 percent of mess-related conversation online
 A 72 percent click-through rate on Twitter that led to the “Bleach it Away” hub
 More than 21,670 “Bleach it Away” story submissions
 More than 25,000 tweets using the program hashtag #BleachItAway

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