PR Bad online review: How should you respond? A business owner in Washington, D.C., was so angry about negative notices on Yelp and Angie’s List that he sued the reviewer. Reputation experts say having a conversation is the better approach. By Matt WilsonJan. 2, 2013 SHARE To read the full story, log in. Become a Ragan Insider member to read this article and all other archived content. Sign up today Already a member? Log in here. Learn more about Ragan Insider.