Crisis Management BlackBerry service’s slow response earns low marks Crisis communications experts say Research in Motion should have been empathizing with its customers during the BlackBerry outage while it gave updates. By Matt WilsonOct. 14, 2011 SHARE To read the full story, log in. Become a Ragan Insider member to read this article and all other archived content. Sign up today Already a member? Log in here. Learn more about Ragan Insider.