CD January 1, 2021: Fear on the rise in 2021; Business leaders condemn Capitol Hill violence; 30% of employees say they will quit if forced to return to the office

NATIONAL NEWS ROUNDUP

  • Pro-Trump rioters breached the U.S. Capitol building yesterday in an effort to stop the certification of the 2020 Electoral College votes for president of the United States. Four people died in the violence.
  • The U.S. reported its highest ever total of COVID-19 deaths with 3,865 bringing the overall death toll to more than 361,000. The CDC warns that number could exceed 430,000 by the end of the month.
  • Some Trump administration officials have resigned following the violence on Capitol Hill yesterday, and the president has since issued a message vowing an “orderly” transfer of power after a day of messages encouraging and praising rioters.
  • Congress returned to chambers Wednesday night to complete the process of certifying the Electoral College vote.

RESEARCH & DATA                                                    

Consumers are more fearful heading into 2021. According to research from Edelman, many consumers have elevated concerns since this time last year on a range of issues from COVID-19 to climate change.

More research to watch:

  • Vaccine adoption is essential for economic recovery in 2021—but there are challenges. McKinsey lays out some of the barriers that explain the more than 100 million Americans who are uncertain about the COVID-19 vaccine.
  • Are reports of “Zoom fatigue” exaggerated? According to Pew Research, there is no evidence for “widespread Zoom fatigue,” and of those using video tools during WFH, 63% say they are “fine” with the amount of time spent on camera.
  • Many employees report feeling better about work in 2020. Despite an economic collapse, the sense of purpose some workers felt doing their jobs last year has greatly improved their outlook this year, according to a new survey from the Harris Poll.

EMPLOYEE ENGAGEMENT

What should your internal message be after the violent events in Washington, D.C.? Here’s how you should be talking about the extraordinary events within your organization.

Improve your leadership skills with these recommended books. Looking to bolster your prowess as a leader? Our executive coaches have some tips for what to add to your reading list.

What does it mean to communicate with empathy? Here’s how to think about having more compassion in your various messages for the year ahead.

Albertsons replaces delivery staff with DoorDash drivers. The move is seen as a betrayal for employees who were “essential,” delivering groceries to customers during the pandemic. The decision also comes after passage of Proposition 22 in California, which leaves DoorDash drivers, and other gig workers, without employment law protections.

LAist wrote:

In an emailed statement, a representative of Albertsons — the corporate owner of Vons — said, “This decision will allow us to compete in the growing home delivery market more effectively.”


FROM THE CRISIS LEADERSHIP NETWORK

How can PR pros and customer service work together to safeguard reputation? The experts at Finn Partners have some ideas for how to break down barriers and make sure this essential brand touchpoint helps build trust.

Read our featured story of the week here.

Interested in becoming a Crisis Leadership Network member? You can learn more and sign up here.


MEDIA RELATIONS

CEOs and business leaders condemn Capitol Hill violence. Here’s how business leaders are speaking out against the riots that occurred Wednesday in Washington, D.C.

What are your predictions for 2021? What lessons can be taken from 2020 to inform our uncertain future. Eleven PR experts weigh in.

DOJ says hacked emails “likely” from Russia. The department of the federal government, which employees more than 100,000, gave a brief statement about what access hackers had to employee email.

Ars Technica reported:

In a terse statement issued Wednesday, Justice Department spokesman Marc Raimondi said that the breach wasn’t discovered until December 24, which is nine days after the hack campaign came to light. The hackers, Raimondi said, took control of the department’s Office 365 system and accessed email sent or received from about 3 percent of accounts. The department has more than 100,000 employees.

Social media companies reverse course on Trump. After years of bending their rules to allow President Trump to share a wide range of views, platforms reversed their decision after rioters stormed the Capitol building in Washington, D.C.

CNBC wrote:

Over the course of Trump’s presidency, Facebook and Twitter rewrote their policies that gaveive the president more runway to say dangerous things under the guise that it was important for the public to know the stream-of-consciousness thoughts from world leaders.

U.K.’s National Express halts service. The coach service is pausing operations as the U.K. increases restrictions and passenger use has dwindled during an increase in COVID-19 cases.

Yahoo reported:

Chris Hardy, managing director of National Express UK Coach, said: “We have been providing an important service for essential travel needs. However, with tighter restrictions and passenger numbers falling, it is no longer appropriate to do this. He added that as the vaccination programme was rolled out and government guidance changed, the company would regularly review when services could restart.

Buzzwords will doom your crisis response or media pitch. Here’s a list of some perennial offenders to remove from your writing.


REMOTE WORK

Survey finds 30% of employees to quit if forced to return to the office. The survey, conducted by Live Career, spoke to over 1,000 working professionals, revealing how employees and their employers may differ on what’s ahead.

Ensure your remote team feels seen and heard. Here are some management tips for making sure that everyone stays connected as remote work continues into 2021.

Build in connection outside of work. With lost collaboration, experts say group activities that bring people together for something other than work priorities are essential. Here are more ideas for building connection during WFH.

How are you staying organized during WFH? Here are some important habits to build for remote teams to ensure projects stay on track.


CASE STUDIES

Motorola offers tips for virtual product launch events. Here’s how to create buzz with a virtual event, even when you can’t bring trade press and consumers together in-person for the big day.

Waymo pushes new standard on “self-driving” language. The company says that other automakers are too free in a blog post with their marketing to describe “self-driving” technology and that the company will now use the phrase “fully autonomous.” The move is meant to driver differentiation between Waymo and manufacturers like Tesla which are rolling out “self-driving” software.


TOOLS & TACTICS

Are you getting enough from your videos? Here are some tips to make sure your visual content is attracting the right crowd.

Burger King simplifies its logo.
As many companies contemplate rebrands to relaunch themselves after a hard past year, the burger chain’s move offers insight on what experts think might entice consumers in the new year.


SLIDESHOW

Are you ready for a cyberattack? Here’s how the experts break down an adequate response plan:

Cyber-Response-Plan

See the full session on Ragan Training.


CALENDAR OF EVENTS

Jan. 14 – Business Fluency Boot Camp

Jan. 22 – Leveling Up Your Social Media Webinar

Jan. 28 – Planning, Communicating & Measuring Your DEI Program Virtual Workshop

Feb. 24-25 – 2021 Internal Communications and Culture Next Practices Virtual Conference

March 4 – Speechwriters & Public Affairs Virtual Conference


CONTACT US

Ted Kitterman, Editor, tedk@ragan.com
Shallon Blackburn, Subscriptions, shallonb@ragan.com
Customer Service, cservice@ragan.com

NATIONAL NEWS ROUNDUP

  • Pro-Trump rioters breached the U.S. Capitol building yesterday in an effort to stop the certification of the 2020 Electoral College votes for president of the United States. Four people died in the violence.
  • The U.S. reported its highest ever total of COVID-19 deaths with 3,865 bringing the overall death toll to more than 361,000. The CDC warns that number could exceed 430,000 by the end of the month.
  • Some Trump administration officials have resigned following the violence on Capitol Hill yesterday, and the president has since issued a message vowing an “orderly” transfer of power after a day of messages encouraging and praising rioters.
  • Congress returned to chambers Wednesday night to complete the process of certifying the Electoral College vote.

RESEARCH & DATA                                                    

Consumers are more fearful heading into 2021. According to research from Edelman, many consumers have elevated concerns since this time last year on a range of issues from COVID-19 to climate change.

More research to watch:

  • Vaccine adoption is essential for economic recovery in 2021—but there are challenges. McKinsey lays out some of the barriers that explain the more than 100 million Americans who are uncertain about the COVID-19 vaccine.
  • Are reports of “Zoom fatigue” exaggerated? According to Pew Research, there is no evidence for “widespread Zoom fatigue,” and of those using video tools during WFH, 63% say they are “fine” with the amount of time spent on camera.
  • Many employees report feeling better about work in 2020. Despite an economic collapse, the sense of purpose some workers felt doing their jobs last year has greatly improved their outlook this year, according to a new survey from the Harris Poll.

EMPLOYEE ENGAGEMENT

What should your internal message be after the violent events in Washington, D.C.? Here’s how you should be talking about the extraordinary events within your organization.

Improve your leadership skills with these recommended books. Looking to bolster your prowess as a leader? Our executive coaches have some tips for what to add to your reading list.

What does it mean to communicate with empathy? Here’s how to think about having more compassion in your various messages for the year ahead.

Albertsons replaces delivery staff with DoorDash drivers. The move is seen as a betrayal for employees who were “essential,” delivering groceries to customers during the pandemic. The decision also comes after passage of Proposition 22 in California, which leaves DoorDash drivers, and other gig workers, without employment law protections.

LAist wrote:

In an emailed statement, a representative of Albertsons — the corporate owner of Vons — said, “This decision will allow us to compete in the growing home delivery market more effectively.”


FROM THE CRISIS LEADERSHIP NETWORK

How can PR pros and customer service work together to safeguard reputation? The experts at Finn Partners have some ideas for how to break down barriers and make sure this essential brand touchpoint helps build trust.

Read our featured story of the week here.

Interested in becoming a Crisis Leadership Network member? You can learn more and sign up here.


MEDIA RELATIONS

CEOs and business leaders condemn Capitol Hill violence. Here’s how business leaders are speaking out against the riots that occurred Wednesday in Washington, D.C.

What are your predictions for 2021? What lessons can be taken from 2020 to inform our uncertain future. Eleven PR experts weigh in.

DOJ says hacked emails “likely” from Russia. The department of the federal government, which employees more than 100,000, gave a brief statement about what access hackers had to employee email.

Ars Technica reported:

In a terse statement issued Wednesday, Justice Department spokesman Marc Raimondi said that the breach wasn’t discovered until December 24, which is nine days after the hack campaign came to light. The hackers, Raimondi said, took control of the department’s Office 365 system and accessed email sent or received from about 3 percent of accounts. The department has more than 100,000 employees.

Social media companies reverse course on Trump. After years of bending their rules to allow President Trump to share a wide range of views, platforms reversed their decision after rioters stormed the Capitol building in Washington, D.C.

CNBC wrote:

Over the course of Trump’s presidency, Facebook and Twitter rewrote their policies that gaveive the president more runway to say dangerous things under the guise that it was important for the public to know the stream-of-consciousness thoughts from world leaders.

U.K.’s National Express halts service. The coach service is pausing operations as the U.K. increases restrictions and passenger use has dwindled during an increase in COVID-19 cases.

Yahoo reported:

Chris Hardy, managing director of National Express UK Coach, said: “We have been providing an important service for essential travel needs. However, with tighter restrictions and passenger numbers falling, it is no longer appropriate to do this. He added that as the vaccination programme was rolled out and government guidance changed, the company would regularly review when services could restart.

Buzzwords will doom your crisis response or media pitch. Here’s a list of some perennial offenders to remove from your writing.


REMOTE WORK

Survey finds 30% of employees to quit if forced to return to the office. The survey, conducted by Live Career, spoke to over 1,000 working professionals, revealing how employees and their employers may differ on what’s ahead.

Ensure your remote team feels seen and heard. Here are some management tips for making sure that everyone stays connected as remote work continues into 2021.

Build in connection outside of work. With lost collaboration, experts say group activities that bring people together for something other than work priorities are essential. Here are more ideas for building connection during WFH.

How are you staying organized during WFH? Here are some important habits to build for remote teams to ensure projects stay on track.


CASE STUDIES

Motorola offers tips for virtual product launch events. Here’s how to create buzz with a virtual event, even when you can’t bring trade press and consumers together in-person for the big day.

Waymo pushes new standard on “self-driving” language. The company says that other automakers are too free in a blog post with their marketing to describe “self-driving” technology and that the company will now use the phrase “fully autonomous.” The move is meant to driver differentiation between Waymo and manufacturers like Tesla which are rolling out “self-driving” software.


TOOLS & TACTICS

Are you getting enough from your videos? Here are some tips to make sure your visual content is attracting the right crowd.

Burger King simplifies its logo.
As many companies contemplate rebrands to relaunch themselves after a hard past year, the burger chain’s move offers insight on what experts think might entice consumers in the new year.


SLIDESHOW

Are you ready for a cyberattack? Here’s how the experts break down an adequate response plan:

Cyber-Response-Plan

See the full session on Ragan Training.


CALENDAR OF EVENTS

Jan. 14 – Business Fluency Boot Camp

Jan. 22 – Leveling Up Your Social Media Webinar

Jan. 28 – Planning, Communicating & Measuring Your DEI Program Virtual Workshop

Feb. 24-25 – 2021 Internal Communications and Culture Next Practices Virtual Conference

March 4 – Speechwriters & Public Affairs Virtual Conference


CONTACT US

Ted Kitterman, Editor, tedk@ragan.com
Shallon Blackburn, Subscriptions, shallonb@ragan.com
Customer Service, cservice@ragan.com

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