Crisis Management Chicago Transit Authority’s Twitter Q-and-A goes off the rails To answer questions about its much-maligned Ventra payment system, the CTA started the #AskVentra hashtag. It got about 100 serious questions and many, many others that were not so nice. By Matt WilsonMay 8, 2014 SHARE To read the full story, log in. Become a Ragan Insider member to read this article and all other archived content. Sign up today Already a member? Log in here. Learn more about Ragan Insider.