Organizations struggle to quantify the impact engaged employees have on business results. Intuitively, it’s a no-brainer—engaged employees cost less and produce more. It’s that simple.
Many studies and reports support this hunch: Engaged companies have stronger levels of profitability and retain their employees.
So, why do most organizations have difficulty quantifying this? It’s primarily because of the process. Here is how we (unfortunately) see an employee engagement survey process play out in many organizations:
An organization conducts an employee engagement survey. The corporate communications or HR team presents the results to the executive team. The executive team asks, “How does this tie to our business results?” (Say this in your best CFO voice.) The communications/HR team scrambles to find data and metrics to make comparisons. The team realizes the process was not designed to make effective comparisons. The team can’t share any comparisons.
This is certainly not the best return on your survey investment.
There are many reasons why comparing employee engagement survey data to business metrics is difficult. Here are four ways to overcome these difficulties to show valid comparisons:
1. Collect data by groups.