Web Sites CrateandBarrel.com takes the longest to respond to emails How fast do your favorite online retailers reply to online inquiries? By Matt CowanJune 16, 2011 SHARE If you have any questions about home furniture, you’ll have to wait about 88 hours before someone gets back to you. According to a Consumerist blog post about new study of customer service, the furniture company ranked last in email response time. To read the full story, log in. Become a Ragan Insider member to read this article and all other archived content. Sign up today Already a member? Log in here. Learn more about Ragan Insider.