Crisis Management Delta agent or impostor? Reddit exchange puts airline in hot seat Someone claiming to be a Delta Airlines employee doled out the snark in a Reddit thread this week in response to customer complaints. Should Delta step in? If so, how? By Matt WilsonJuly 13, 2012 SHARE To read the full story, log in. Become a Ragan Insider member to read this article and all other archived content. Sign up today Already a member? Log in here. Learn more about Ragan Insider.