Intranets Electric company’s winning intranet philosophy: Audience first American Electric Power’s head of internal communications says starting with a focus on what employees want will make everything else fall into place. By Matt WilsonApril 3, 2012 SHARE To read the full story, log in. Become a Ragan Insider member to read this article and all other archived content. Sign up today Already a member? Log in here. Learn more about Ragan Insider.