Corporate candor can be potent.
General Motors has been facing one of the worst corporate crises one could imagine for the past 18 months or so, and Thursday, after the announcement of a $900 million settlement, the company’s CEO opened up to employees.
“People were hurt and people died in our cars,” CEO Mary Barra said in a town-hall-style meeting, according to The Detroit News. She added, “We didn’t do our job, and as part of our apology to the victims we promise to take responsibility for our actions.”
GM has recalled millions of cars over an ignition defect that has been tied to 124 deaths and 270 injury claims. Reportedly, the company was aware of the problem, which could lead the loss of power steering and turn off airbags, 11 years before issuing the recalls.