On June 11, Twitter’s product manager, Sachin Agarwal, announced that it’s removing the 140-character limit for DMs, allowing users up to 10,000 characters to say whatever they’d like in a private setting. The change will roll out sometime in July.
Twitter is going to remove the 140 character limit from DM’s in July. Awesome!
— Matthew Santoro (@MatthewSantoro) June 14, 2015
Expanded customer service opportunities
Several communications professionals lauded the change as a great opportunity for brand managers to improve customer service online.
Patricio Robles, tech reporter for Econsultancy, said the increased limit will help brand managers address consumer complaints and questions more effectively.