As Cleveland Clinic grew across the United States and opened facilities overseas, its intranet began to grow as well. At one point, the company was running six distinct intranets at once, said Leslie Chom, Web and application development manager at Cleveland Clinic, in speaking to the hosts of Intranet Benchmarking Forum’s IBF Live broadcast for August.
The clinic called in Modus Associates to help consolidate those intranets into one, consistent platform for all of its 40,000 employees. Scott McDonald, Modus’ founder, said his firm aimed to make it so employees who were logging in a dozen times a day to different sites would only have to log in once.
“The organization was just really ready for change,” he said. To avoid political conflict or blowback from top executives, Modus “drilled down on what the priorities of the business were” and looked at what employees were doing most on the intranet.