How you respond to consumer reviews can be just as important as the review itself.
According to an infographic from Housecall Pro, 89% of consumers read the business reply to reviews. Additionally, 86% of consumers report reading 10 or more reviews before deciding whether to trust a business.
The infographic lists several ways a business should respond to negative reviews.
Key elements include:
- Thank the customer for reaching out and leaving a review.
- Acknowledge the issue and apologize.
- Take the conversation offline.
To see the full breakdown of a perfect response to a negative review, read the full infographic.