Inside Southwest Airlines: Where communicating is "cool" Ragan.com’s sharing a week at the airline’s headquarters, and yes, … it’s every bit as laid-back and cool as you’ve heard. By Steve CrescenzoOct. 15, 2007 SHARE To read the full story, log in. Become a Ragan Insider member to read this article and all other archived content. Sign up today Already a member? Log in here. Learn more about Ragan Insider.