It was the summer of 2000, and I was living my dream.
Then, suddenly, everything changed.
My department manager, who had become a great mentor, left the organization. He was succeeded by “Jack,” the assistant. Jack was the complete opposite of our old boss: He seemed always to focus on the negative and was extremely difficult to please.
I don’t think Jack hated us, but we felt that way sometimes—as he constantly pointed out our mistakes, never commending us for what we did right.
Many years later, I moved to Europe and began work as a consultant with a number of international companies. While conducting research on employee satisfaction and company culture, I surveyed dozens of professionals working in various fields, and I noticed one complaint repeated over and over: I just don’t feel appreciated.