Crisis CommunicationsSean O’Leary
3 key takeaways from COVID-19 crisis communications
Be transparent, focus on the facts, and be kind to the reporters trying to cover a once-in-a-generation crisis.
Search Results (crisis communication)
COVID-19Mindy Hamlin
10 crisis communication steps when you don’t have a plan
Has a bad situation caught you flat-footed? Here are some tips for addressing your immediate concerns.
Ragan Insider Roula Amire
Keys to a successful global crisis communications response
Communicators should bear in mind key cultural differences and adapt their crisis messages accordingly to engage a worldwide workforce. And speakers, watch your speed and diction.
Ragan Insider Robby Brumberg
Essential elements of a crisis communication plan
If you’ve just been communicating by the seat of your pants, waiting for the pandemic to end, take time to codify and clarify your strategy.
Ragan Insider Kristin Miller
5 common missteps in crisis communication
It’s bound to happen at some point: A data breach will occur, or perhaps some other calamity. Heed these warnings so you’re not caught flatfooted.
Ragan Insider Adam Fisher
6 crisis communication resolutions everyone should make this year
It’s a new year and many organizations have a positive outlook. However, plenty can still go wrong, and savvy pros should take precautions.
Ragan Insider Beki Winchel
5 crisis communications lessons from ‘Stranger Things’
The characters from Hawkins, Indiana, are fighting a crisis of epic proportions, but you can apply takeaways from them in your own reputation management efforts. Consider these lessons.
Ragan Insider Beki Winchel
Crisis communication lessons from Martin Shkreli
Called ‘the most hated man in America,’ the mocking tone of the pharmaceutical boss changed after he was sentenced to seven years in prison. Here’s what you can learn from his missteps.
Ragan Insider Robby Brumberg
Infographic: Bedrock principles of crisis communication
Formulate your plan before a situation goes haywire. To survive intact, make sure your colleagues are aware of your response plan and equipped with approved messaging.
Ragan Insider Judy Luk-Smit
10 steps for building your crisis communications plan
In today’s lightning-fast social media environment, a proactive approach is no longer a luxury, but a necessity. Follow these protocols for snuffing out the sparks of controversy.
Ragan Insider Gini Dietrich
How to quash fake news with a crisis communications plan
You can’t prevent false allegations, but you can douse the firestorm by responding quickly, keeping colleagues on the same page and enlisting your community to help.
Ragan Insider Rachel Wright
5 steps to craft a crisis communications plan
Being prepared for an online firestorm or PR disaster can mean the difference between a destroyed reputation or your organization’s ability to bounce back. Follow this advice.
Ragan Insider Gerard Braud
4 crisis communications lessons from United’s worst week ever
The airline has delivered a master class in mishandling a PR firestorm over a passenger it had ‘re-accommodated’ on a recent flight. What can communicators learn from this debacle?
Ragan Insider Ragan Staff
Are you the Olivia Pope of crisis communication?
Do you manage PR emergencies with the grace of the gladiators on “Scandal”? Do you create sustainability initiatives that would make Leo DiCaprio weep with appreciation? Enter Ragan’s 2016 PR Daily Awards. Final deadline: Nov. 30.
Ragan Insider Kevin J. Allen
Infographic: A guide to crisis communications
PR pros must launch their plans of attack within the first 48 minutes after a crisis to ensure that they can take control of their situations. Here’s what you should keep in mind.
