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Messaging and media training: How to handle reporters
when “it” hits the fan
Nick Lanyi, Media relations and crisis communications expert, Ragan Consulting
Group

Social media crisis management: Smarter ways to identify
and resolve threats
Daniella Peting, Manager of social media communications, JAMA Networks

When all hell breaks loose: Create a digital-ready crisis
plan in seven steps
Megan Gabriel, Vice president, LEVICK
Michael Rubin, Practice group chair, crisis, LEVICK

OPENING KEYNOTE (No slides)
The canary in the coal mine: Crisis communications
in the information age
Richard Levick, Chairman and CEO, LEVICK

Category 5 alert: Irma’s lessons for the new age of natural disasters
Dori Robau Alvarez, Communications director, Baptist Health South Florida
Georgi Pipkin, Media relations manager, Baptist Health South Florida
Valeska Valencia, Social media manager, Baptist Health South Florida

CYA on social media: Protect your reputation in the
age of Trump tweets (Slides not available)
Dallas Lawrence, Senior vice president, head of communications, OpenX

Rebuilding trust: Combatting a “crisis of trust” in today’s global landscape
Kirsten Walkom, Global communications director, Save the Children International

Manage the unexpected: Nine unspoken rules of crisis communications
Matt McKenna, Co-founder and managing partner, Greenbrier

Data meets crisis management: How to Crisis Management: analyze coverage and influence the message
Russ Somers, Vice president of marketing, TrendKite

Create a “Quick Reaction Force”: Crisis lessons from Baghdad to Puerto Rico
Susan Phalen, Former, director of communications, Federal Emergency Management Agency (FEMA)