Files are not available for all presentations and all speakers. Materials are intended for attendee use only. Please do not distribute.
Pre-Conference Workshops - October 17
The touchy-feely utility: 5 tentacles that'll reach and engage customers
John Lisle and Emanuel Briggs
Main Conference - October 18
Tortoise to the Hare: The DC Water Story
Use the right words to influence events
How to build transparency that cuts through external noise
The path to "Water Utility 3.0"
Remake your utility's media relations with new media tactics