Please note:
Files are not available for all presentations and all speakers. Materials are intended for attendee use only. Please do not distribute.
Pre-Conference Workshops - October 17
The touchy-feely utility: 5 tentacles that'll reach and engage customers
John Lisle and Emanuel Briggs
Dealing with crises effectively: Lessons from Black Hills Energy's Storm Atlas
Amy Estes
Main Conference - October 18
Opening Keynote
Tortoise to the Hare: The DC Water Story
George Hawkins
Non-traditional methods to communicate with customers. Or, everything old is new again
Sadie John Kroeck
Use the right words to influence events
Aaron Strickland
How to build transparency that cuts through external noise
Priscilla Segura
Communications Relationship Management - a new type of CRM for utilities
Pete Hoelscher
The path to "Water Utility 3.0"
Alan Heymann
Closing Keynote
Remake your utility's media relations with new media tactics
Amy Estes
