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The touchy-feely utility: 5 tentacles that'll reach and engage customers
John Lisle and Emanuel Briggs

Dealing with crises effectively: Lessons from Black Hills Energy's Storm Atlas
Amy Estes

How Denver Water's communicators became brand journalists and turned into one of Denver's best news teams - you can too!
Jim Ylisela

Opening Keynote
Tortoise to the Hare: The DC Water Story
George Hawkins

Non-traditional methods to communicate with customers. Or, everything old is new again
Sadie John Kroeck

Use the right words to influence events
Aaron Strickland

How to build transparency that cuts through external noise
Priscilla Segura

Communications Relationship Management - a new type of CRM for utilities
Pete Hoelscher

Communicate EVERYWHERE in your utility: Tips, tools, and takeaways to strengthen communication among departments
Nicki White

The path to "Water Utility 3.0"
Alan Heymann

Closing Keynote
Remake your utility's media relations with new media tactics
Amy Estes