Webinar Vimeo FAQ
How do I access the webinar?
- Once you order the webinar, you will receive a registration link. Instructions are emailed immediately after you complete your online registration form.
- If you order by phone, the registration link will be sent via email from your customer service representative.
What should I do if I haven't received an order confirmation or registration link yet?
- Check your SPAM or Junk mail folder, occasionally the email can be mistaken as SPAM.
- Make sure you are checking the email account you provided during registration.
- Call Ragan customer service at 800.878.5331 or email email@example.com.
When should I log in?
- The moderator opens the webinar approximately 60 minutes prior to the event. You will receive a reminder email when the event is open. If you log in before this time, the system will not allow you to enter the event.
Who do I contact if I have trouble accessing the webinar?
- Ragan Communications Customer Service: 800.878.5331 or firstname.lastname@example.org
What if I can't make the scheduled date and time?
- Fees are non-refundable. Substitutions will be accepted up to 7 days prior to the event for another virtual event of equal value.
When will I get my on-demand recording of the webinar?
- Access to the on-demand recording will be sent 3-5 business days after the event date.
Who will bill me?
- Lawrence Ragan Communications, Inc.