A white paper criticizing the federal government’s Web communications has created a groundswell of interest—and a call for change
A revolution is happening among government communicators and Web managers.
While pundits praise—and debate—the newly redesigned WhiteHouse.gov, Web managers at government agencies are eager for more than redesigns. They desire a sea change in the way government agencies handle online communications.
And the change has arrived, via a white paper—a really good white paper.
“Putting Citizens First: Transforming Online Government,” by the Federal Web Managers Council, illuminates the problems ailing the government’s online communications and how to cure them.
The white paper, released in November 2008, was written for the transition government. So far, it has caused a groundswell among government employees. It outlines changes Web managers can believe in.
Cleaning up the mess