What’s happened to Sears?
For one, a Yahoo finance blogger is calling it the most-hated major company. Michael Santoli’s reasons are many, backed up with lots of data. He writes:
“Sears consistently receives among the lowest American Customer Satisfaction Index scores among retailers, and consumers have collectively forced the company to retrench. Revenue in 2012 was 13.5% lower than four years earlier, the store count reduced by a third.