Digital Communicators Webcast

Wednesday, Sept. 12, 2018
Noon-2:30 p.m. Central time


Presented by:    Ragan Training

Digital communication is an essential key to success in today's online world, so it's imperative to have a strategy in place that reaches both external and internal audiences.

Join this Ragan Training webcast and learn to hone your online content messages, create brand advocates through social customer care and use storytelling to bring your organization's stories to life.

Ragan Training webcasts are comprised of the best sessions from previous live and virtual events.

What you'll learn:

  • Why people turn to particular social media platforms—and how communicators can activate based on those behaviors
  • How to identify customer expectations and use your resources strategically
  • How to use data to ground a story contextually
  • Tips to make your social media posts more interactive and provide the best digital user experience possible

Don't miss this unique opportunity!

Price: $345     Insider Price: $245

A Ragan Training webcast featuring KFC,
Southwest Airlines and Duke University




Leanora Minai

Communications directorDuke University's Office of Communication Services

Leanora Minai is communications director for Duke University's Office of Communication Services and editor for the employee print publication Working@Duke, and Working@Duke on Duke Today, the university's daily online news site. Prior to joining Duke, Minai was a reporter for the St. Petersburg Times, now the Tampa Bay Times, in Florida. Minai is always looking for a good story that can make a difference and effect positive change. She received a certificate in documentary arts from Duke's Center for Documentary Studies after producing a short film about mothers who support each other through grief after losing a child to murder.

Bentley McBentleson

Digital marketing managerKFC

Bentley McBentleson is the digital marketing manager at KFC US. He is responsible for the digital strategy for the brand hoping to put a bucket of chicken in every home and a smile on every customer's face. Selling more buckets more frequently through engaging content that fits the medium and keeping Colonel Sanders top of mind amongst fried chicken enthusiasts are the goals in crafting the Kentucky fried netscape (is that still a word people use?).  Currently in Louisville, Bentley hails from Brooklyn, NY where he worked as media manager with Omnicom agency maslansky + partners.

John Young

Social business advisorSouthwest Airlines

John Young is a social business advisor for Southwest Airlines. His role focuses on providing strategic guidance and recommendations for Southwest's social customer care and Listening Center. Before coming to Southwest, Young was a social media strategist for AT&T. He drove the strategy and buildout of social customer care and social tools and developed AT&T's custom social media command center.

Top 5 reasons to attend this webcast:

  • You'll learn from the nation's leading digital communications experts.
  • You'll receive all presentations and handouts.
  • You'll get access to an on-demand recording of the event for six months.
  • You're guaranteed extensive, how-to instruction you can use immediately.
  • You can attend this immersive webcast without having to leave your desk.

Questions? Visit our FAQ

Webcast FAQ