Study: Smartphone-staring bosses can kill employee engagement
Leaders might be tweeting and texting their way to mistrust, low morale and poor retention.
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According to a new study from Baylor University, “boss phubbing”—a term presumably contracting “phone snubbing” and describing bosses’ gazing at their phones while workers are speaking—severely diminishes trust and hampers employee engagement.
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Baylor researchers surveyed 413 supervisors and workers to get a sense of how harmful this trend is.
The study found:
Meredith Adams, assistant professor of marketing at Baylor, said:
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