Study: Smartphone-staring bosses can kill employee engagement
Leaders might be tweeting and texting their way to mistrust, low morale and poor retention.
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According to a new study from Baylor University, “boss phubbing”—a term presumably contracting “phone snubbing” and describing bosses’ gazing at their phones while workers are speaking—severely diminishes trust and hampers employee engagement.
Baylor researchers surveyed 413 supervisors and workers to get a sense of how harmful this trend is.
The study found:
Meredith Adams, assistant professor of marketing at Baylor, said:
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