Walgreens’ internal social network boosts staffer engagement

For companies like Verizon, McGraw-Hill, and TD Bank Group, social media isn’t just for inbound marketing or customer service. It also helps them accomplish amazing things as enterprises—and more companies are joining their ranks.

At Walgreens, social communities help employees collaborate on big issues, explain certain operations, and refine their customer service. It takes a lot to run these internal social communities, and that’s where Walgreens Online Community Manager Chris Catania and his team step in.