Crisis Management Yahoo Mail outage turns into a big PR mess Reports of Yahoo simply shutting down user complaint threads is part of what critics are calling a ‘full-scale disaster.’ By Matt WilsonDec. 13, 2013 SHARE To read the full story, log in. Become a Ragan Insider member to read this article and all other archived content. Sign up today Already a member? Log in here. Learn more about Ragan Insider.