The role of human resources has shifted dramatically.
When I began working in HR, my job was to make sure the company was in compliance. My tasks included payroll processing, recruiting and benefits administration, but in recent years employee satisfaction has become one of our company’s “four key results” and one of my main job functions.
When owner Susan Hladky took over Superstition Mountain Golf and Country Club in 2011, one of the first things she did was spend time working in each department to fully understand how the club operated, and what each staff member needed in order to be successful. From there, she and club GM Mark Gurnow began working with the HR and management teams to develop a robust employee satisfaction program.
Hladky and Gurnow have given as much weight and attention to employee satisfaction as to member satisfaction, and our club has incorporated several successful internal initiatives that can be employed across a variety of industries. These programs fall into four main categories: perks, appreciation, recognition and communication.