Crisis Management Air Canada baggage handlers to be fired over video One handler, part of a two-person team, was caught on camera dropping baggage from the top of a mobile staircase into luggage bins. The airline apologized for the ‘totally unacceptable behavior.’ By Matt WilsonApril 22, 2014 SHARE To read the full story, log in. Become a Ragan Insider member to read this article and all other archived content. Sign up today Already a member? Log in here. Learn more about Ragan Insider.