Air Canada baggage handlers to be fired over video

One handler, part of a two-person team, was caught on camera dropping baggage from the top of a mobile staircase into luggage bins. The airline apologized for the ‘totally unacceptable behavior.’

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Another day, another airline social media crisis.

This one was a few days in the making. A passenger on an Air Canada flight departing from Toronto shot video of a baggage handler dropping people’s suitcases from the top of a mobile staircase into a bin below, and posted it to YouTube April 17.

According to the video’s description, the fall was about 20 feet. The passenger, Dwayne Stewart, offered some running commentary: “Sorry, Air Canada, this is a fail.”

Two days later, on Saturday, Air Canada tweeted an apology in response to a link to the video.

@roachjames The actions in the video don’t represent our procedure. We are disappointed & sorry about what happened. We’re investigating.

— Air Canada (@AirCanada) April 19, 2014

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