AOL layoffs yield communication lessons When 2,000 America Online employees were told their services were no longer needed, the CEO wrote a letter—and that’s when bad news got worse. By Kevin J. AllenOct. 22, 2007 SHARE To read the full story, log in. Become a Ragan Insider member to read this article and all other archived content. Sign up today Already a member? Log in here. Learn more about Ragan Insider.