Crisis Management As Capitol shooting unfolds, new media take the lead Visitors, officials and journalists alike were on lockdown after a gunman entered the Visitor’s Center. Smartphone video and social media channels enabled reporters to get the news out. By Clare LaneMarch 29, 2016 SHARE To read the full story, log in. Become a Ragan Insider member to read this article and all other archived content. Sign up today Already a member? Log in here. Learn more about Ragan Insider.