PR BlackBerry issues an open letter to quell customer fears In the wake of job cuts and news that at least part of the company is up for sale, it tells its fans, ‘You can continue to count on us.’ By Matt WilsonOct. 16, 2013 SHARE To read the full story, log in. Become a Ragan Insider member to read this article and all other archived content. Sign up today Already a member? Log in here. Learn more about Ragan Insider.