Characteristics of a digital workplace

Beyond whether certain hands-on careers require an onsite presence, does electronic communication sufficiently match face-to-face exchanges? Is it all just a ‘fad,’ as some say?

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What if your workplace was not a place?

The concept of a digital workplace has gained momentum, aided by modern technology, and promises a more agile, convenient way to get work done that doesn’t rely on a set time or a specific location.

Think of the digital workplace as the evolutionary leap of your organization’s intranet or portal, but with additional capabilities that make it indispensable. It might include job-related tools, collaboration, ideation, video chat, instant messaging, email, presence indicators, and other features-accessible anytime, anywhere, from any device.

The digital workplace has several important characteristics:

1. Consumer technology increasingly sets the expectations for your people, and you must keep pace with these expectations or risk being ignored. Because consumer technology is increasingly mobile, social, and visual, your digital workplace should be the same.

2. Technology enhances the experience for all employees, even those whose jobs have historically been categorized as manual. The digital workplace cannot offer only reference material and news; it must also provide access to data and systems — with speed and simplicity — that help work get done and aid in decision-making.

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