Crisis Management Chick-fil-A’s PR crisis: Chicago, Boston block restaurant chain Last week, Chick-fil-A CEO Don Cathy said his company supports traditional marriage, sparking a social media firestorm and boycott that has yet to subside. By Michael SebastianJuly 27, 2012 SHARE To read the full story, log in. Become a Ragan Insider member to read this article and all other archived content. Sign up today Already a member? Log in here. Learn more about Ragan Insider.