Hospital system’s wellness programming invests in staff resilience

At one of the largest municipal hospital systems in the country, NYC Health + Hospitals, the “Helping Healers Heal” (H3 program for short) became a foundational infrastructure for delivering enhanced wellness programming across all service lines. Dr. Eric Wei, chief quality officer, brought this well-being approach to NYC Health + Hospitals when he started in 2018, and it has been championed by Chief Wellness Officer Jeremy Segall.

The goal of the H3 program is to provide staff across the system the opportunity to discuss difficult and rarely mentioned experiences employees face daily, especially continual  trauma faced due to the COVID-19 pandemic. The program remains committed to being proactive and has evolved over the past two years under Dr. Wei’s leadership and collaborative efforts across the system into more holistic wellness programming that addresses the emotional and psychological needs of the staff.