Why being a better listener makes you a strategic communicator
Alisha W. Celestine, executive director of leadership & internal communications for UCLA Health, shares how being a listener can help comms pros communicate more effectively ahead of her session at our Strategic Communications Conference this October.
When it comes to effective communication, one of the most important things you can do is listen. Listening becomes doubly crucial when communicating with employees as it not only allows you to gain a deeper understanding of your workforce’s point of view, but it helps you better understand their needs and current situation so you can develop an effective solution together.
Ahead of her session at Ragan’s Strategic Communications Conference, Oct. 19-20 at the Microsoft headquarters in Redmond, Washington, Ragan caught up with Alisha W. Celestine, executive director of leadership & internal communications for UCLA Health, to learn more about her philosophy on why strategic communications starts with listening, embracing the art of the pivot and other lessons she’s learned as a comms leader. Answers have been lightly edited.
Ragan: What tips can you share with other professionals looking to communicate more effectively?
Alisha W. Celestine
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