How HR should take the lead on COVID-19 communications

Employees want to know about new work-from-home policies, efforts to keep workplaces safe and how the business is faring during these difficult times.

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As the novel coronavirus spreads across the globe, the business world has been grappling with how to respond.

Reactions have been mixed: numerous conferences and sporting events have been canceled or postponed. Many businesses have restricted both international and domestic travel. Even more have asked or required employees to work from home.

Yet inside most organizations, formal strategies to respond to the coronavirus outbreak are still being formulated. Many business continuity plans were not designed with this type of outbreak in mind, and as a result, many questions remain around how businesses should communicate their plans, listen to employee concerns and keep everyone safe and reassured.

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