How Los Angeles World Airports’ virtual well-being program resulted in increased job satisfaction

Los Angeles World Airports (LAWA) is the department of the City of Los Angeles that operates Los Angeles International Airport (LAX) and Van Nuys Airport (VNY). LAX is the third largest airport in the world, a place of daily stress, operating around the clock, with millions of travelers. Los Angeles World Airports needed a comprehensive wellness strategy to support the physical, mental and emotional well-being of LAWA employees, including at neighboring airports. It partnered with Balance by Nature, an award-winning employee wellness company, four years ago to support employees in creating a healthier work life balance and achieving positive health outcomes.

Once the COVID-19 pandemic hit, the program changed dramatically. The onsite wellness model was cancelled. The program focus shifted to keeping LAWA’s remote employees engaged in physical activity while working from home. The well-being provider successfully took the entire program online in 30 days.