How Talcott Resolution keeps employees engaged virtually

Regardless of industry, most companies have been grappling with one question since the beginning of the COVID-19 pandemic; how do we keep employees engaged virtually?

Talcott Resolution was no exception. We serve as a strategic risk partner for the insurance industry and oversee over $90 billion in assets for approximately 900,000 customers. In February 2020, we successfully completed the 21-month separation from our prior owner and became an independent company. During this time, we established our new cloud-based platform, which played a key role in the seamless transition of our 450+ employees when we implemented our work from home (WFH) strategy in March.

Our first step was activating our Crisis Management Team (CMT), who had the primary responsibility of keeping employees informed about developments related to COVID-19 and potential impacts to our company, or to our employees, their families, and communities.